If your Alexa won’t play Amazon music, there are a few things you can do to fix the problem. In most cases, you can try changing the country of your Amazon music to another one, updating your Alexa app, or deregistering your Echo. Alternatively, you can try turning off your microphone on Alexa to make it listen to commands. However, you should always be aware of a few things to avoid when trying to fix this issue.
If the problem persists, it’s likely that the music service is the cause. If you’ve tried disconnecting and reconnecting the music app Skill, you might have a hardware issue that’s preventing the music from playing. You can also try disabling the music app Skill and reconnecting it. In both cases, you need to confirm the action. Then, your Alexa should play Amazon music.
If your Alexa device cannot detect your location, you need to deregister it and re-register it. This will allow Alexa to play music in the country of origin. Make sure that you have the correct password for your account. To change the password, go to your Alexa app, open the menu, select “Alexa”, and tap on “Your Account”.
If your Alexa device still won’t play Amazon Music, you can try resetting it. Resetting your device won’t delete any account data, but it will reset all settings. However, it will remove the links to the accounts linked to it, but not the data. To reset your Echo, you need to press and hold the action button for twenty-five seconds, then hold the microphone off button and the volume down button simultaneously for another 20 seconds. Finally, you need to set up your Amazon Music account again by following the instructions in your app.